Very friendly and helpful even with the factor I made it late to my appointment and it was cancelled due to not showing up in time. They still got me into a rental car so I can make my trip as needed great job guys
Nice car's. In our area there isn't that big of a selection of vehicles. We live in the country.
I love working with Enterprise Rental Center in Altoona, PA. I have gotten to the point in my search for car rentals that I would be willing to pay a higher price in order to do business with this specific branch in the company. I cannot say enough good concerning the timeliness of their phone calls, the efficiency through the rental process, and the lack of issues with vehicles that I have rented from them.
My initial thoughts on Enterprise Altoona were fantastic. The car was great, the pickup went smoothly, they were helpful and flexible anytime I needed to extend my rental. On return however, I made a boo boo and did not give them the insurance reservation number. I called back a few times trying to get the rental charged to the insurance and not my card. Each time I was told it would be handled. Each time it was not. Finally, I was advised by Enterprise to submit my receipt to the insurance company directly and just be reimbursed. They were kind enough to compensate me for the inconvenience. All told I will still go to them for my next rental, next time though I will be more aware of how it is getting paid.
I was very disappointed with both the customer service and the poor quality vehicle I received from the Altoona, PA location. I was placed on a waiting list for a vehicle which was perfectly reasonable, but when they called me 45 minutes before they closed at 6pm, I told them I might not be able to get there until 6:10pm due to construction and the fact that I live over a half hour away. This is when they informed me that they will not stay open past closing time for any reason. I have never heard of a business not being willing to stay open for even up to a half hour when they know they have a customer waiting! This is very poor customer service, especially when it's at a business that people routinely spend a couple hundred for each time a transaction is completed. Next, once I got the vehicle, the tire pressure was too low and sending an alert to the dashboard of the car as well as the check engine light being on. Even though I still filled up all the tires with air, the same tire was showing low pressure only three days later! All of this was horrible enough, but when I went to drop off my car at 6pm (which is a scheduled drop off time btw), the woman working there locked the door in my face and pointed at the key drop off box!!! Not only was this horribly rude and inconsiderate, but I was then charged for a whole extra day due to her customer service!!! I was going to rent from your company for two weeks again at the beginning of November, but I have decided that I will NEVER again bring my business back! In addition to this, I have and will continue to voice my opinion of your poor customer service and poor quality vehicles to others and neither I, my girlfriend who was picking me up and watched your employee lock the door in my face, nor many I have talked to will ever be renting from you again.
Enterprise Rent A Car is a US Car Rental based in Altoona, Pennsylvania. Enterprise Rent A Car is located at 3014 Pleasant Valley Blvd Ste E, Altoona, PA 16602, USA.
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